If a Self-Signed Certificate was used, ensure it's also imported under Trusted Root on the end-user machine. The Certificate must be imported under Trusted Root Certificate Authorities on the application server.ģ. Verify that all steps in the CDM Installation Guide have been completed for both the client and server.Ģ. If the aforementioned errors are not listed or no up-to-date logs are generated, complete the following steps:ġ. Note: This occurs if the key was not successfully deployed by the installer. If the logs indicate a "TokenException" please ensure the data encryption key is successfully deployed. Note: The above error only applies if you have at least one object that contains a data query.ġ. Edit the "CDM.config" file located in the CognosDM-Server Config directory on the CDM Application Server.īy default, this is "C:\inetpub\Ensure that the username and password for the DataSources user (DataSourcesCredentials field) are correct: Scenario 1: "DataSourceUnavailableException: Could not impersonate the data sources user."ġ. By default, this is "C:\inetpub\Otherwise, please complete the steps in the "Advanced Steps" section below. Please review the latest "All Errors" log in the log file directory on the CDM Application Server.
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